Payment Policy

How payment works

Prices on our website are shown in USD. You select a puppy and submit an order request; our team then contacts you to confirm availability, destination, the full total, and payment arrangements. No payment is processed automatically on the website.

Payment methods

• Zelle
• Apple Pay
• Chime
• Venmo
• Cash App
• Wire transfer when the amount being arranged is $1,000 USD or more. For pickup reservations, eligibility is based on the 30% deposit; for shipping orders, it is based on the full order total
• Other payment methods may be considered

US customers select a preferred payment method when submitting checkout. No method is preselected. International customers are contacted to arrange a suitable payment method after destination and route details are confirmed.

A payment-method selection is only a preference and is not proof of payment. These methods are arranged manually; the website does not provide integrated payment buttons or collect payment-card credentials.

Deposit and remaining payment

A reservation deposit is 30% of the puppy price only, excluding shipping. For multiple puppies, it is 30% of the combined puppy subtotal. It is refundable and transferable to another available puppy, with revised arrangements confirmed by our team. Remaining-payment deadlines are discussed individually with the customer.

Read the Reservation Policy for reservation and transfer information.

Puppy price and shipping

US shipping is $200 per puppy. The agreed airport-to-home journey brings the puppy to the nearest suitable airport serving your address, followed by onward delivery in a designated delivery van.

International shipping is $400 per puppy for eligible destinations, subject to route availability and the puppy’s travel eligibility. For two or more puppies, the normal per-puppy shipping total applies; we will discuss combined delivery arrangements and confirm any adjustment before payment. Pickup is strictly by confirmed appointment.

The complete amount payable, including the displayed shipping charge, is confirmed with you before payment.

Payment confirmation and documents

Keep the payment and purchase information provided to you. A bill of sale is issued after purchase and before the puppy is handed over for shipment. The written health guarantee and applicable health records accompany the puppy.

If payment instructions are unclear or unexpected, contact us using the public contact details below before proceeding. Do not send bank passwords, card details, or identity documents through our enquiry or application forms.

Cancellations and refunds

Refunds apply to cancellations made before the puppy has been delivered or handed over to the buyer. Shipping or transportation charges that have already been incurred are non-refundable.

Approved refunds will be processed within 5–10 business days after the cancellation has been approved. The time for funds to appear in your account may vary depending on your payment provider or bank.

Health-guarantee resolutions are considered under the Health Promise, rather than treated as ordinary pre-delivery cancellations.

Payment questions

Pickup is strictly by confirmed appointment. Please contact us before travelling.