Premier Puppy Haven
Your puppy questions, answered
Find practical answers about choosing a puppy, placing an order, arranging delivery, and preparing for the first days together.
Choosing your puppy
How do I compare the puppies?
Use the available-puppies filters, then open an individual profile for the photographs and details. Browse Available Puppies →
Where can I see age, sex, and price?
Those details appear on the puppy’s profile. Prices are in USD. Ask our team to confirm current age and availability when discussing your order.
Can I ask for more information before deciding?
Yes. Contact us with the puppy’s name and the details you would like to discuss.
Are all puppies the same breed or size?
We offer eight breeds and crosses. Browse the breed pages and individual profiles rather than assume one puppy’s characteristics apply to every companion.
Cart, ordering & payment
How do I place an order request?
Add your chosen puppy to the cart, review the selection, and continue through checkout. See Our Process →
Can I remove a puppy from the cart?
Yes. Use Remove from Cart on a selected puppy or review the selection on the cart page.
Is payment taken automatically?
No. The website records an order request and payment preference only. Our team follows up to confirm availability, the total, and manual payment arrangements.
Which payment methods can US customers choose?
US customers may select Zelle, Apple Pay, Chime, Venmo, Cash App, or another preferred method. Wire transfer is available when the amount being arranged is $1,000 or more. For pickup reservations, this is the 30% deposit; for shipping orders, this is the full order total including shipping. International customers are contacted to arrange a suitable method.
How does the reservation deposit work?
The refundable reservation deposit is 30% of the puppy price only, excluding shipping. For multiple puppies, it is 30% of the combined puppy subtotal. The application is optional and is not required before checkout.
What if I need to change or cancel a request?
Contact our team promptly with your puppy’s name and order details. Refunds apply to approved cancellations before delivery or handover. Shipping or transportation charges already incurred are non-refundable. Approved refunds are processed within 5–10 business days after cancellation approval, although the payment provider may take longer to post the funds.
Shipping & pickup
What is the US delivery fee?
US delivery is $200 per puppy. The agreed airport-to-home journey includes arrival at the nearest suitable airport serving your address and onward travel in a designated van.
Do I collect the puppy at the airport?
Under the agreed US airport-to-home arrangement, the puppy continues to your address in a designated delivery van.
Do you offer worldwide shipping?
International shipping is $400 per puppy for eligible destinations. We must confirm route availability and travel eligibility. For two or more puppies, the normal per-puppy shipping total is shown, and we will confirm any combined-delivery adjustment before payment.
When will delivery happen?
The timing is confirmed directly with our team for the puppy and destination. Delivery Details →
Can I pick up instead?
Yes, strictly by confirmed appointment. Delivery is preferred. Wait for confirmation before making collection plans.
Health & documents
Are the puppies vaccinated and microchipped?
Yes. Vaccination records accompany the puppy, and microchip details are shared privately. Ask your veterinarian to review the records and plan ongoing care.
When is the bill of sale issued?
After purchase and before the puppy is handed over for shipment.
What does the health guarantee cover?
Our 12-Month Genetic & Congenital Health Guarantee begins when the buyer receives the puppy. A valid claim requires documentation from a licensed veterinarian and compliance with the written guarantee. A confirmed resolution may include a comparable replacement puppy or a refund, depending on the condition’s nature and severity. Health Promise →
Is every puppy AKC registered?
Registration varies by breed and individual puppy. Read the puppy’s profile for the applicable registration information.
Preparing for arrival
What should I have ready?
Prepare a secure resting space, suitable supplies, and the feeding information discussed with our team. Read the Puppy Care Guide →
Are young puppies already fully toilet trained?
Do not assume that a young puppy is fully toilet trained. Plan for supervision, a consistent routine, and patient positive reinforcement.
Who should I contact about a health concern?
Contact a veterinarian for health concerns. Our team can help with purchase documents and questions about the accompanying records; the website is not an emergency veterinary service.
Let’s plan your next step
Explore our companions or speak with us about your chosen puppy and destination.